Privacy Policy

Effective Date: August 14, 2026

Waste Away ("Waste Away," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting information, requesting a quote, scheduling services, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you contact Waste Away through our website, we may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Service or pickup address
• Information regarding the services you are interested in
• Information included in messages or quote requests
• Requested service dates or scheduling information
• Other information you choose to provide through our website forms

We may also collect information that is reasonably necessary to provide dumpster rental, junk removal, mattress removal, or related services.

2. Website Forms and FormSubmit.co

Our website uses FormSubmit.co to process information submitted through website contact forms.

When you complete and submit a form on our website, the information you enter is transmitted through FormSubmit.co so that it can be delivered to Waste Away.

Information submitted through these forms may include your name, email address, telephone number, service address, and information regarding the services you are requesting.

Because FormSubmit.co is a third-party service, information transmitted through its service may also be subject to FormSubmit.co's own privacy practices and terms.

We recommend that you avoid submitting sensitive personal information through our website forms unless it is necessary for us to provide the requested service.

3. How We Use Your Information

Waste Away may use information collected through our website to:

• Respond to quote requests
• Determine whether your location is within our service area
• Provide information about our services
• Schedule deliveries, pickups, or other services
• Contact you regarding your inquiry or requested service
• Provide customer service
• Maintain records related to customer inquiries and transactions
• Improve our services and website
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal requirements

We only use your information for legitimate business purposes related to providing and operating our services.

4. We Do Not Sell Your Information

We do not sell customer names, telephone numbers, email addresses, service addresses, or other information submitted through our website.

We may share information with third-party service providers when reasonably necessary to operate our business or provide requested services, such as website hosting providers, form-processing services, payment processors, or other vendors that assist us with business operations.

5. Telephone and Email Communications

If you provide your telephone number or email address, Waste Away may contact you regarding:

• Your quote request
• Scheduling
• Dumpster delivery or pickup
• Service questions
• Changes to your appointment or service
• Customer service matters

Providing your contact information allows us to respond to your inquiry and communicate with you regarding requested services.

We do not sell your telephone number or email address to third parties for their independent marketing purposes.

6. Information Collected Automatically

Like many websites, our website or website hosting provider may automatically collect limited technical information when you visit the site. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• General geographic information
• Date and time of visits

This information may be used for website operation, security, troubleshooting, analytics, and improving the website experience.

7. Cookies

Our website or third-party services used by the website may use cookies or similar technologies.

Cookies are small files stored on your device that may help websites function properly, understand website traffic, remember preferences, or improve performance.

You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect website functionality.

8. Information Sharing

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

• FormSubmit.co
• Website hosting providers
• Payment processors, if applicable
• Contractors or service providers assisting with our operations
• Professional advisers such as accountants, attorneys, or insurers

We may also disclose information when required by law or when reasonably necessary to:

• Respond to legal processes or government requests
• Protect our rights or property
• Prevent fraud or illegal activity
• Protect the safety of our customers or others
• Enforce our agreements or policies

We do not sell personal information.

9. Data Security

Waste Away takes reasonable measures designed to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We may retain information for as long as reasonably necessary to:

• Respond to customer inquiries
• Provide requested services
• Maintain transaction or business records
• Resolve disputes
• Meet accounting, tax, insurance, or legal obligations
• Protect our business against fraud or misuse

Information that is no longer reasonably necessary may be deleted or securely disposed of.

11. Your Information

You may contact us if you would like to:

• Ask what personal information we have about you
• Correct inaccurate information
• Request deletion of information we maintain about you
• Ask questions about how your information is used

Certain information may need to be retained where required for legal, tax, accounting, insurance, transaction, or other legitimate business purposes.

12. Children's Privacy

Our services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under the age of 13 through our website.

13. Third-Party Services

Our website may use or link to services provided by third parties.

Waste Away is not responsible for the privacy practices, security practices, or content of websites or services operated by third parties.

14. Changes to This Privacy Policy

Waste Away may update this Privacy Policy periodically to reflect changes in our services, website, business practices, or legal requirements.

Any updated Privacy Policy will be posted on our website with a revised effective date.

15. Contact Waste Away

Last Updated: August 14, 2026